These are the terms and conditions on which we supply goods and services to you. Please read these terms carefully before you purchase our services or goods from us. These terms tell you who we are, how we will provide the services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. 

1. Information about us and how to contact us

We are Body20 UK Ltd. trading as Body20 UK (“Body20 UK”) a company registered in England and Wales. Our company registration number with the Home Office is 14848870 and our address is 82 Great Portland Street, Fitzrovia, London, W1W 7NT. 

Body20 UK and Body20 franchisees opening hours are fixed by Body20 UK and are subject to change without prior notice. 

You can contact us by telephoning us on 02033434614 or by writing to us at admin@body20.co.uk. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us at the time you purchased our goods or services, or subscribed to our newsletters. 

It is your responsibility to provide your accurate and up-to-date contact details to us and inform us of any changes to your contact details. 

Please note that you must be at least 18 years of age to enter into a membership contract with us.

When we use the words “writing” or “written” in these terms, this includes emails.

“Services” group classes, individual classes, semi-individual classes, memberships 

“We, us, our” Body20 UK

“You, your, yours” clients and members of Body20 UK Ltd and their Body20 Franchisees

Our acceptance to provide services to you will take place when we confirm to you that we are able to provide you with the services, at which point a Membership Contract will come into existence between you and us. 

 

I, the member (hereinafter the “Indemnifier”), hereby confirm that I am physically and medically fit to proceed with the EMS (electro muscle stimulation) exercise and the training routine.

I, the Indemnifier, acknowledge and accept that I will conduct the EMS training entirely at my own risk.

I, the Indemnifier, will hold harmless and indemnify Body20 UK, together with all of its directors, employees, agents, representatives, franchisees, trainers, Body20 Global (Pty) Ltd and any other person involved in my EMS training (hereinafter the “Indemnitees”), wherever they may be situated, against any and all claims, liability, damages or any other loss or claims whatsoever and/or howsoever arising and/or resulting from or related to my EMS training, whether directly or indirectly, and without limitation, including any expenses, judgments, fines, settlements and other amounts actually or reasonably incurred in connection with any liability, suit, action, loss or damage, arising and/or resulting from or related to my EMS training.

This indemnity extends to waiving any claim of whatsoever nature arising purely from my presence at any Body20 premises.

This indemnity shall be binding on my estate, executor, heirs, administrator, parents or guardians.

Only where prohibited by law, this indemnification does not include the indemnification for any claims caused by the negligence or fault of the Indemnitees. In the case of a criminal proceeding, the Indemnitees will not be indemnified by the Indemnifier.

SPECIFIC TERMS AND CONDITIONS

1. VALUE ADDED TAX (VAT): All Membership fees included in this Agreement are quoted inclusive of VAT and subject to change as regulated by HM Revenue & Customs.

2. EMS CLASSES: At the commencement of and for the duration of the Membership Agreement, the Member may select and book a preferred EMS time slot, subject to availability or choose to book their EMS classes via the booking app, at the Member’s Body20 Studio. In the event that the Member is unable to attend a pre-booked training class and the 12 hour notice rule has been adhered to, the Member shall be entitled to catch this class up within 4 weeks of the cancelled class, subject to availability and at the Body20 Studio’s discretion, and as long as the membership is active and all payments are up to date.

3. ADDITIONAL TOP-UP EMS CLASSES: the Member may purchase top-up classes at any time at a pro-rata fee equal to the cost per class of their respective selected Membership package.

4. 12 HOUR NOTICE RULE: Body20 enforces a strict 12 hour notice rule for all classes, which requires the Member to notify their Body20 Studio should they not be able to attend their booked class by cancelling their class booking on the Body20 App, in order to qualify for a catch-up class credit, as detailed above.

5. GENERAL TERMS AND CONDITIONS, PRIVACY POLICY AND CODES OF CONDUCT: Body20, Body20 UK and each of its Franchisee operated Studios may implement general terms and conditions, privacy policies and codes of conduct, which may be amended from time-to-time. The Member is referred to the Body20 UK website (www.body20.co.uk) for the details thereof, and is hereby advised that the provisions thereof are specifically included in the Membership Agreement, as may be applicable, as if incorporated herein.

6. MEMBERSHIP AGREEMENT & CANCELLATION: By entering into the Membership Agreement, the Member acknowledges and agrees to abide by the terms of the Agreement, and that should the Member elect to prematurely cancel the agreement for any reason whatsoever, then Body20 UK shall be entitled to a reasonable cancellation penalty in respect of the services to be provided in contemplation of the agreement enduring for its intended term, as set out below:

6.1 12 and 18 Month Contracts – the Member may cancel a 12 or 18 month contract Membership Agreement by giving one (1) calendar months written notice, to be delivered by the Member to their Body20 Studio by email. SMS/WhatsApp messages shall not be considered proper written notice. Upon cancellation the member will be liable for a 30% cancellation fee of the remaining contract value, if the membership is within its initial contractual period.

6.2 On completion of the initial contractual period, a Member may cancel a Membership agreement by giving one (1) calendar months written notice, to be delivered by the Member to their Body20 Studio by email, where no cancellation fee is applicable.

6.3 No Minimum Term Contracts may be cancelled by giving (1) calendar months written notice, to be delivered by the Member to their Body20 Studio by email, where no cancellation fee is applicable.

6.4 Body20 may cancel the Membership Agreement by giving one (1) calendar months written notice delivered to the Member, in the event that the Member fails to comply with any terms of the Membership Agreement, unless the Member rectifies the failure within the notice period. Should the Membership Agreement be cancelled by Body20, as detailed here, the membership will no longer be active.

6.5 Memberships are not transferable to other persons.

6.6 You must disclose to us any relevant medical conditions by completing a Fitness Profile & Indemnity form with accurate and up to date information. You accept full responsibility for failing to disclose any medical conditions and allergies. You take full responsibility for any injury or health condition sustained whilst using our facilities.

7. COOLING OFF PERIOD: Member enjoys the right to cancel any agreement within 14 days from the day after entering into the Membership Agreement, and any such cancellation must be addressed in writing to their Body20 Studio. In the event that you may have utilised any of the EMS services during the Cooling-Off period, you will be liable for the costs of the services provided up to the date of cancellation. Immediately following the cooling-off period, and cancellation shall be in terms of clause 6 hereof.

8. MEMBERSHIP FREEZING: The Member may freeze their Membership for a minimum of 4 weeks up to a maximum of 12 weeks in a 12-month cycle for medical reasons only, by providing a medical certificate from a registered medical practitioner, and provided the member is not in arrears. The minimum contract period, where applicable, will be extended by the number of months the membership is frozen.

9. EXPIRY, RENEWAL & FEE ADJUSTMENTS: – 12 and 18 month contracts: upon the expiry of the Membership Agreement, unless the Member shall have notified Body20 UK no less than one (1) calendar month before its expiry date, the Membership Agreement shall automatically continue on a month-to-month basis, on any amended terms and conditions, including membership fee increases as have been applied during the minimum contract period, until the Member either:

9.1 cancels the Membership Agreement by giving one (1) calendar month written notice, it being specifically recorded that no cancellation fee (as set out in clause 6 above) shall be applicable in these circumstances, or

9.2 enters into a new Membership Agreement with Body20 on the prevailing terms and conditions thereof.

Membership fees for all contract types will increase on an annual basis, on the 1st of January, at a rate that is linked to CPI and commercial requirements, at the sole discretion of Body20 UK.

10. PAYMENT METHODS: The following payment methods are applicable:

10.1 Joining Fee: the joining fee is payable by the member on commencement of this agreement and is collected from the member on the Body20 App’s payment platform, or by the Studio, by card or EFT payment. The joining fee is not refundable and includes a training garment.

10.2 Membership Agreements: the Member agrees:

• to pay via direct debit for all monthly Membership fees due;

• that debit orders are run by the Body20 UK Direct Debits Department every 4 weeks, in advance for the upcoming 4 weeks.

10.3 In the event that any debit order/payment is returned and/or declined for any reason whatsoever, or in the event that the Member has cancelled the Membership Agreement but does not pay the agreed and reasonable Cancellation Fee (as set out in clause 6 above) in accord with the express terms of the signed Membership Agreement, Body20 shall be entitled to hand the Client over for immediate Legal Action in order to recover the moneys owing to Body20 in terms hereof, and in doing so shall also be entitled to recover all of their associated legal costs on the attorney and own-client scale.

11. PERSONAL INFORMATION: Body 20 UK understands that the Member wishes his/her personal information provided herein to remain confidential, and Body20 UK undertakes to take all reasonable and necessary steps to protect the personal information. The Member understands that such measures may not be successful in protecting the information completely, and to the extent that there is any breach of Body20 UK’s security measures, the Member shall have no claim against Body20 UK in respect thereof, irrespective of the nature or circumstances of the breach. Body20 UK will not sell or share the personal information with any third party, but may utilise the personal information in order to manage your Membership, provide you with the services envisaged in terms of this Membership Agreement, as well as to provide you with further information or news on the products, services, special promotions and the like (“promotional communication”) offered by Body20 UK from time-to-time. Should you not wish to receive any such promotional communication from either Body20 UK or one of its Franchisees, please send Body20 UK an email advising them accordingly, and Body20 UK shall remove you from any such promotional distribution lists, but shall remain in contact with you in respect of your Membership.

12. CHOSEN ADDRESS FOR SERVICE: The Member has provided his/her chosen address for service on the cover page hereof.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU: Lockers are available for use by you whilst you are on our premises but lockers are subject to availability. You must remove your belongings from the locker at the end of each visit.

We reserve the right to open lockers without your permission or you being present.

All bags must be kept in lockers and should not be taken into the fitness areas. We do not accept liability for any damage or loss to your personal property brought into our premises.

Lost property is held onsite for 2 weeks only after which time we reserve our right to dispose of the lost property items.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.

14. HOW WE MAY USE YOUR PERSONAL INFORMATION: Please refer to our Privacy Policy on our website. {Link to document}

15. OTHER IMPORTANT TERMS: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need the consent of any person acquiring rights under our guarantee to end the contract or make any changes to these terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.

16. TERMS OF USE OF OUR BODY20 WEBSITE (“SITE”) AND BODY20 MOBILE APPLICATION (“APP”): By using our site and app, you confirm that you accept the terms and that you agree to comply with them. If you do not agree to these terms, you must not use our site or app.

We amend these terms from time to time. Every time you wish to use our site or app, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 1st January 2024. Our site and app is made available free of charge.

We do not guarantee that our site and app, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site or app for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

We do not guarantee that our site and app will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

17. PROHIBITED USES: You may use our site and app only for lawful purposes. You may not use our site and app:

• in any way that breaches any applicable local, national or international law or regulation;

• in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;

• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

• to knowingly transmit any data or send any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site or app;

• Not to access without authority, interfere with, damage or disrupt, any part of our site and app; any equipment or network on which our site and app is stored; any software used in the provision of our site and app; or any equipment or network or software owned or used by any third party.

18. INTELLECTUAL PROPERTY RIGHTS:

You may use our site and app for personal use and in accordance with our terms of use. You may not copy or use any material from our site or app for any commercial purpose.

We are the owner or the licensee of all intellectual property rights in our site and app, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

The Intellectual Property rights in all contents of our site and app, and supplied as part of the products or services, and in the Body20 UK brand’s trade marks and logos (“Materials”) are owned by us. You must not use the Body20 UK brand’s, logos or marks without a written licence from us. Except to the extent expressly set out by us, you are not allowed to make any copies of any part of any Materials, or remove or change anything on our site or app, include or create links to or from our site without our written authority, or remove or change any copyright, trade mark or other Intellectual Property right notices contained in any Materials or copies thereof.

19. ACCOUNT DETAILS (WEBSITE AND BODY20 MOBILE APPLICATION): If you choose, or are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You agree that all activities in relation to your account are your responsibility.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password or any other breach of security, you must promptly notify us using the details set out in condition.

20. CHOICE OF LAW AND JURISDICTION: These terms of use, their subject matter, their formation and your use of the Website are governed by English Law.

You and we both agree that the courts of England And Wales will have exclusive jurisdiction.